PyramidG2 SMS Text Messaging

Connect with tenants & contractors using Pyramid Messenger's intelligent bi-directional SMS Text Messages.

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Enhancing tenant communication using Intelligent SMS Text Messages

Intelligent SMS

Send automated bi-directional communications in bulk or ad-hoc

Intelligent Forms

Deliver forms & surveys using smart SMS

Integration

Fully integrated with your systems contact database

24/7 Service

Intelligent workflows that automate your processes, to empower tenant self-services 24/7

50+ Powerful text message workflows

As part of Pyramid Messenger, you will be provided with a project manager who will help design and build all the SMS services your organisation requires from our library of 50+ workflows, with “design your own” opportunities for more unique requirements. Here are some examples from our library:

Pyramid Messenger for Social Housing

A large majority of the UK’s population now own or use a mobile phone. Pyramid Messenger takes advantage of modern SMS developments to connect tenants and contractors with Social Housing providers using automated 24/7 texting services.

Intelligent Text Messages

Enhance service user experience using automated two-way SMS communication. With over 50 powerful workflows to choose from, designed for the social housing sector, you can provide single or bulk messaging services to tenants and contractors, such as rent balance enquiries, appointment reminders, satisfaction surveys, arrears notifications, job completions and more.

Intelligent SMS Forms

Send smart forms and surveys directly to tenants by text message, complete with a secure link to an online form. Once completed, responses are automatically captured in PyramidG2, where they can be used for reporting or to trigger workflows—ensuring the right staff are notified immediately.

Choose from a wide range of forms, including:
Tenancy agreements
Tenant surveys
Self-service repair requests
End of tenancy forms
Proof of identity submissions
Repair satisfaction feedback
and more

With intelligent SMS forms, housing providers save time, reduce paperwork, and make it easier for tenants to provide important information quickly and securely.

Contact Database Integration

Designed to integrate and use your existing contact database, ensuring your team always works from the latest information, whether that’s the Pyramid Housing Management System or another solution.

Audit Trail & Reporting

All in or out-bound messages are logged and time-stamped to provide a comprehensive history of events that can even be evidenced in a court of law for arrears cases.

Dedicated Support

Our team of specialists have years of experience working with the social housing sector and will guide you throughout the entire process, getting you live in as little as 8 weeks. All customers benefit from our support team’s fast response service level agreement for your on-going care, with urgent response times of 2 working hours or less.

Want to give Pyramid Messenger a go?

Give these three simple scenarios a try by triggering automated text messaging yourself from our live demo system:

SMS Text Messaging

1) Tenant Registration

Text Reg with your name to 07307309666 to register to texting services For example: Reg Joe Bloggs

2) Request Rent Balance

Text BAL to 07307309666 to request your rent balance.

3) Contractor Job Completion

Text JC following by a space and a five-digit number to 07307309666 to close a repair order.

Intelligent Forms

1) Tenant Sign Up

Text the word Signup with your name to 07307309666 for a tenancy signup example. For example: Signup Joe Bloggs

2) Request a repair

Text the word Repair with your name to 07307309666 to request a repair.

3) Tenant Survey

Text the word Survey with your name to 07307309666 to trial a sample customer satisfaction survey.

4) Proof of Identity

Text the word Proof with your name to 07307309666 to trial obtaining a tenants proof of identity.

Book your free consultation

Want to know more about how PyramidG2 Housing Management Solutions can digitally transform your organisation? Get in touch with our consultants today. Your free consultation will include an overview of your business requirements, how you handle your data, a demonstration of PyramidG2 and next recommended steps.