MyTenancy Online Tenant Portal
Providing social housing tenants with an online self-service portal to their rent account.
Provide tenants with control over their personal information
View Account
Allow tenants to view their account online, including rents, repairs, documents and personal information.
Online Services
Allow tenants to pay their rent accounts, request repairs and update their personal information.
Data Integration
Fully integrated with the PyramidG2 Housing Management system so tenants always receive the latest information.
24/7 Service
Self Service available 24/7 via a secure portal.
MyTenancy online portal designed for social housing tenants
MyTenancy is a secure, 24/7 self-service portal that gives social housing tenants instant access to their tenancy information online. Fully integrated with the PyramidG2 Housing Management System, MyTenancy ensures tenants always see the most up-to-date data without needing to contact your office. From checking rent balances and downloading key documents to requesting repairs and making online payments, MyTenancy empowers tenants with greater control while reducing inbound calls and admin for housing providers. Key features include:
- View rent account
- Pay rent account online
- View sundry charges
- View property repair history
- Request a repair
- View and download documents/statements
- Set-up your own global notifications
- Customise your key contacts
- Allow tenants to upload documents
- Allow tenants to update personal information
- Integrated with PyramidG2
- Much more...
Self Service Portal
MyTenancy gives tenants greater control over their own accounts and personal information through secure, easy-to-use self-service tools. Features include:
- Self-registration with email validation
- Forgotten password reset
- Manual password reset options
- Pay rent account
- Request a repair
- and more
Tenants can also update and manage their personal details directly in the portal, without needing to contact your office. By shifting routine enquiries online, MyTenancy reduces incoming calls and administration, freeing your team to focus on delivering essential housing services.
Security
MyTenancy is securely hosted in OmniLedger’s UK-based datacentre at www.mytenancy.co.uk, with full backup facilities and enterprise-grade cyber security safeguards. The portal follows modern best practices, including two-factor authentication (2FA), encrypted connections, and continuous monitoring, to ensure tenant data is fully protected. Because MyTenancy integrates directly with the PyramidG2 Housing Management System without exposing your internal network, tenants can safely access their information online while housing providers benefit from maximum system security and peace of mind. Any data updates recieved from the tenant is also placed in a holding area for your team to validate and approve prior to updating PyramidG2, preventing malious destruction of data.
Customisation
MyTenancy gives social housing providers the flexibility to customise the portal, ensuring tenants receive the right information in a familiar and trusted environment. Options include:
- Organisation branding and logos
- Key contact details
- Payment links and integrations
- Global announcements and news
- Event listings
- Automated email notifications
- and more
With these tools, providers can tailor the tenant experience while keeping communication consistent, clear, and on-brand.
Online Documents
MyTenancy makes it easy to share and manage important documents online. Housing providers can securely upload tenancy agreements, rent statements, safety certificates, newsletters, policy updates, and more, ensuring tenants always have 24/7 access to the latest information. In addition, tenants can upload their own documents, such as proof of identity or photographs, providing a safe and convenient way to share information directly with your team. All files are securely stored in the cloud, keeping them protected and readily available whenever needed.
Audits and Reports
MyTenancy provides built-in reports, dashboards, and audit logs that track portal usage in real time. These tools give your team clear insights into how tenants are engaging with the portal (such as the features they use most and how often they log in) helping you measure adoption, identify trends, and continuously improve the tenant experience.
Trusted by UK Social Housing Organisations
We are trusted by over 180 social landlords nationwide, from small local groups to large regional organisations. Our cloud-based Housing Management Software helps them streamline operations and enhance tenant services.
Book your free consultation
Want to know more about how PyramidG2 Housing Management Solutions can digitally transform your organisation? Get in touch with our consultants today. Your free consultation will include an overview of your business requirements, how you handle your data, a demonstration of PyramidG2 and next recommended steps.
- 01707 324201
- sales@omniledger.co.uk
- 1 Alders Court, Watchmead, Welwyn Garden City, Herts, AL7 1LT