PyramidG2 Maintenance Modules

Manage all aspects of your property maintenance including
day-to-day repairs, to cyclical maintenance work.

Maintenance is for managing:

Tenant Centric

Know who is residing in your properties and accurately communicate their requirements and access arrangements to suppliers.

Property Database

Profile all essential information about each property, ensuring day-to-day and cyclical maintenance is scheduled on time.

Mobile Working

Send work directly to your mobile staff, including inspections and appointments.

Integration

Real time integration between all modules allowing your team to benefit from the latest information. Including linking supplier invoices to repairs.

What is PyramidG2 Maintenance?

The PyramidG2 Maintenance bundle combines three powerful modules, giving housing providers everything they need to manage day-to-day repairs and scheduled maintenance. From routine jobs such as boiler servicing to urgent responsive repairs, the system ensures that every task is logged, tracked, and completed efficiently.

Work orders can be issued directly to mobile operatives’ devices, providing them with the information they need onsite and removing the need for unnecessary trips back to the office. For external contractors, approved jobs can be sent seamlessly to third-party supplier systems, with progress updates and completed work returned automatically, removing manual intervention and reducing administrative overheads.

Because all PyramidG2 modules are fully integrated, staff and maintenance teams always work with live data. This ensures operatives have the latest information about tenants, suppliers, and properties, while management benefit from accurate records, better compliance, and greater visibility across the entire maintenance process. Modules include:

Day-to-day Repairs

The PyramidG2 Repairs module equips housing providers with everything they need to manage the full lifecycle of day-to-day repairs, from the initial request through to completion and post-inspection. Repair orders can be raised quickly, authorised with built-in budget controls, and issued directly to mobile operatives or contractors with SMS integration. Staff benefit from real-time visibility of repair history and order status, while managers can monitor supplier performance, post-inspection results, and tenant satisfaction to ensure quality standards are met.

The module is highly customisable to fit each organisation’s needs. Rate codes (including compatibility with NHF schedule of rates), authorisation levels, urgency categories, post-inspection assessment criteria, and price variations can all be configured to reflect existing procedures. This flexibility allows housing providers to maintain full control of their repairs process while improving efficiency, compliance, and service quality for tenants.

Cyclical Maintenance

The PyramidG2 Cyclical Maintenance module allows housing providers to profile every property component that requires regular servicing or inspection, from boilers and smoke alarms to PAT tests and electrical checks. Each component can be assigned to a property with full details (including location, condition, cost, supplier, service dates, and history), giving your team complete oversight of responsibilities and compliance.

With this data, the system provides advanced notifications for upcoming work, forecasting for costs and inflation, and full life-cycle reporting. Service routes can be defined for each component, setting out the required actions and target times. For example, notifying tenants 30 days before an inspection, issuing service requests to suppliers 7 days prior, logging completion on the due date, and carrying out follow-up inspections. This ensures all works are carried out on schedule and recorded consistently.

Cyclical Maintenance also integrates seamlessly with PyramidG2’s repairs, planned maintenance, mobile working, SMS, and the MyTenancy online tenant portal. This means your staff, suppliers, and tenants always have the latest information, reducing administration, ensuring compliance, and keeping properties safe and well maintained.

Planned Maintenance

The PyramidG2 Planned Maintenance module enables housing providers to record the major components of their housing stock and track each item’s full lifecycle. By assigning property elements such as kitchens, bathrooms, roofs, or heating systems, organisations can build a comprehensive record of condition, expected lifespan, and replacement costs. This makes it possible to project accurate schedules of work and expenditure forecasts spanning up to 30 years.

Each element can be linked to a schedule of rates, so when a repair order is raised and completed, the component’s lifecycle is automatically updated. This integration not only keeps records current but also ensures that lifecycle costs and future investment planning remain accurate. Planned Maintenance also ties directly into PyramidG2’s Component Accounting, giving finance teams complete visibility of long-term liabilities.

With unlimited property elements, detailed forecasting, and seamless integration, the Planned Maintenance module helps providers balance compliance, budgeting, and asset investment. The result is a clear long-term view of housing stock condition and costs, enabling informed decisions that protect assets and safeguard rental income.

Trusted by UK Social Housing Organisations

We are trusted by over 180 social landlords nationwide, from small local groups to large regional organisations. Our cloud-based Housing Management Software helps them streamline operations and enhance tenant services.

Book your free consultation

Want to know more about how PyramidG2 Housing Management Solutions can digitally transform your organisation? Get in touch with our consultants today. Your free consultation will include an overview of your business requirements, how you handle your data, a demonstration of PyramidG2 and next recommended steps.