Support services for your Housing Management System
Expert support for your PyramidG2 Housing Management System, from setup and training to ongoing help, audits, and business intelligence. We give your team the tools and knowledge they need work smarter and maximise productivity.
How we support your Values and Visions
Project Management & Consultancy
Your dedicated project manager will assist you during the initial system implementation, including data validation. Once live, they and your account manager remain available for any consultancy you need with strategic business decisions.
Training & Assistance
Our dedicated training team ensures your staff are fully prepared during system implementation, helping to deliver a smooth and successful go-live. Once you're live on our software, ongoing assistance is readily available through our customer support portal, online user forum, and direct phone support, giving your team continued confidence every step of the way.
Support Services
Our telephone support is available during office hours, backed by a fast-resolution SLA that prioritises issues based on urgency. This ensures your team always has access to the help they need, minimising downtime and keeping your housing management operations running smoothly and efficiently.
Seamless System Implementation
Implementing a new system can be complex, but our team makes it simple. With years of experience in the social housing sector, we work closely with your team to:
- Define project scope, objectives, and timelines through consultation.
- Migrate and cleanse data for accuracy and compliance.
- Deliver tailored training programs for all system users.
- Provide a dedicated point of contact throughout the process.
We act as an extension of your team, ensuring a seamless transition to the PyramidG2 Housing Management System, regardless of the legacy system.
Onsite & Online Training for Maximum Efficiency
Regular training helps your team fully utilize your housing management software. OmniLedger offers:
- Onsite and online training for frontline staff, administrators, and managers.
- Ongoing training updates to keep users informed of new features.
- Flexible training formats including one-on-one coaching or group sessions.
- Prevention of bad habits by ensuring consistent, professional training.
With continuous learning, your team can maximize efficiency, reduce duplicating working practices, and fully benefit from OmniLedger’s Customer Support experience.
Classroom Training for Hands-On Learning
For a more structured learning experience, OmniLedger provides regular online topic-based classroom training. These sessions:
- Offer a focused and distraction-free learning environment.
- Maintain small class sizes for personalized experience with the trainer.
- Include hands-on practice with a training version of Pyramid.
- Provide training exercises and comprehensive documentation.
This is a cost-effective way to train staff on critical housing management system functionalities.
System audits to optimise your system
Regular system audits ensure that your team is using the Pyramid Housing Management System effectively. Our audit services help you:
- Identify data inconsistencies and improve data quality.
- Analyze system usage to enhance efficiency.
- Receive expert recommendations on system improvements.
- Recognize training needs to improve staff expertise.
By scheduling periodic audits, you can streamline operations, improve compliance, and enhance reporting accuracy.
OmniLedger Customer Support Portal
Our customer support portal is your go-to resource for quick solutions and expert guidance. It includes:
- A comprehensive knowledge base with FAQs, troubleshooting guides, and training materials.
- A personalized support dashboard to track open and resolved queries.
- Keyword search functionality for instant access to critical information.
- The ability to view, print, or download training documents.
By using the portal, your team can resolve issues quickly, reduce downtime, and enhance productivity.
Engage with the OmniLedger User Forum
The OmniLedger User Forum connects professionals across the housing sector, allowing users to:
- Share experiences and best practices with other Pyramid users.
- Discuss housing sector challenges and solutions.
- Exchange practical tips on housing management software.
This collaborative space helps housing providers stay informed and continuously improve their use of the Pyramid Housing Management System.
Contact Telephone
Useful Emails
Useful Links
Book your free consultation
Want to know more about how PyramidG2 Housing Management Solutions can digitally transform your organisation? Get in touch with our consultants today. Your free consultation will include an overview of your business requirements, how you handle your data, a demonstration of PyramidG2 and next recommended steps.
- 01707 324201
- sales@omniledger.co.uk
- 1 Alders Court, Watchmead, Welwyn Garden City, Herts, AL7 1LT